Terms and Conditions for Direct Debit, Credit Card and Payroll Deduction Payment Service Terms

Definitions

Account means the account nominated on your Membership Application, whether a credit or debit account or howsoever named, from which we are authorised to arrange for your Union fees to be deducted from or charged.

E tū Union Fees Policy means the Union Membership Fee Policy, as amended from time to time, incorporating your signed Membership Application.

Financial Institution means the institution noted on your Membership Application Form where you hold the Account.

DR means Direct Debit.

CR means Credit Card.

PDA means Payroll Deduction Authority

Union/We/Our means E tū

You/ Your means the person who signed the Membership Application Form.

Direct Debit, Payment Service Terms 

On receipt of your signed Membership Application, which includes your payment request, the Union will commence deductions on, or as soon as possible after, the date specified by you. If you have not nominated a commencement date, we will commence deductions as soon as possible after your membership form has been processed. We will give you at least 10 days prior notice of each direct debit schedule. By submitting your signed Membership Application, you acknowledge that you have been informed of your fee amount. The Union’s fees may be revised from time to time. If there are any changes to the Union’s fees, we will advise you 30 days before this on the Union’s website and/or via email.

You have a right to ask Union to reverse a direct debit up to 120 days after the direct debit if:

  • You did not receive proper notice of the amount and date of the direct debit, or
  • You received notice, but the amount or date of the direct debit is different from the amount or date on the notice.

By submitting your signed Membership Application and payment request, you further authorise:

  • The Union to verify the details of the Account with your Financial Institution if required, and
  • The Financial Institution to release information allowing the Union to verify the above-mentioned Account details.

The Direct Debit facility is implemented through the E tū current bank provider.

Please ensure that there are sufficient funds/credit in the Account to cover your membership fees as your Financial Institution may charge both yourself and the Union a dishonour fee if there are insufficient funds to cover this transaction.

If your payment is rejected by the Financial Institution for any reason, the Union will attempt to recover the missed payment either:

• Within 5 business days of the original direct debit (Union does not need to notify you again about the direct debit)
• At the time of, and in conjunction with, your next scheduled payment; or
• If unsuccessful, alter the ordinary date of payment or payment frequency by giving notice of the alteration as is practicable.

A payment failure(s) may affect the status of your membership.

For all matters relating to your payment request, including cancellation, alteration, payment waiver, or to stop or defer a payment, or to query or dispute a previous payment, please contact us to discuss ([email protected] or call E tū Support 0800 186 466). Please allow 14 days for any requested changes to take effect or for our response to any query or dispute.

If you have been incorrectly debited, we will arrange for either your Account to be credited, or you’re ‘paid to’ date adjusted. If we reasonably believe you have been correctly debited, we will inform you of such and provide you with any relevant documents. You may refer the matter to your Financial Institution if we cannot resolve the matter.

Payroll Deduction Service Terms

On receipt of your signed Membership Application and completed Payroll Deduction Authority Request, the Union notify your employer, and deductions will commence on, or as soon as possible after, your first pay period after your employer has been notified.

By submitting your signed Membership Application, you acknowledge that you have been informed of your fee amount. The Union’s fees may be revised from time to time. If there are any changes to the Union’s fees, we will advise you of this on the Union’s website and/or via email. We will also notify your employer of any change to your fees, and your employer will implement the changes through your payroll deduction arrangement.

By submitting your signed Membership Application, you authorise the Union to discuss your Payroll Deduction Authority payment terms with your employer.

The Union will endeavour to contact you if your Payroll Deduction Authority request cannot be processed for any reason. If the Union is unable to contact you, this may affect the status of your membership.

For all matters relating to your payment request, including cancellation, alteration, payment waiver, or to stop or defer a payment, or to query or dispute a previous payment, please contact us to discuss ([email protected] or call E tū Support 0800 186 466). Please allow 14 days for any requested changes to take effect or for our response to any query or dispute.

If you believe you have been incorrectly debited, we recommend that you speak with your employer.

Credit Card Payment Service Terms

Membership payments for the full year can be made by Credit Card. The Union accepts Visa or Master Cards only. Union is using Stripe Payment Gateway for managing all credit card payments.

Quarterly, Six-monthly or Annual Payments Plan for Membership Subscriptions

For quarterly, six-monthly, and annual payments, you will be required to nominate a credit card (which will become the default account) to allow the Union to process these payments. Numerous credit card details can be stored, but you are required to select one card as the default. The credit card should have a valid expiry for the period you are paying for the subscription.

It is your responsibility to keep the nominated credit card current and up to date at all times and with sufficient credit for the processing of these payments.

Once you have signed up to become a member, select the frequency of payment you want to make by selecting anyone payment period – quarterly, six-monthly, or annual.

The first payment will be charged to your nominated card on signing up & per the frequency period selected.

If you have selected the Annual Payment, then the full year’s subscription will be charged on signing up.

For the quarterly and six-monthly options, the first payment will be charged on signing up, and any subsequent payments will be charged as follows:

1. Quarterly Payments:

  • second quarterly payment: 30 June 2021.
  • third quarterly payment: 30 September 2021;
  • fourth quarterly payment: 31 December 2021.

2. Six Monthly

  • Second six-monthly payment: 30 September 2021

For any other subsequent recurring payments, you may arrange them through My E tū, membership portal.

It is your responsibility to ensure that there is sufficient credit available on the nominated card for the quarterly payments.

Monthly Recurring Payments by Credit Card

For monthly payments, you will be required to nominate a credit card to allow the Union to process these payments. It is your responsibility always to keep the nominated credit card current and up to date and with sufficient credit for the processing of these payments. Once you have signed up for monthly recurring payments, the first payment will be charged to your nominated card on signing up. The subsequent payments will be charged monthly at the beginning of the month.

Failed Payments

It is your responsibility to keep the default credit card account current.

If your scheduled quarterly or six-monthly payment has failed, the Union will attempt to deduct the amount again automatically in 14 days from the default credit card account. If the Union is unable to deduct the payment from your credit card account, you will be contacted by phone or email or letter, to pay the outstanding amount. You may be liable to pay any charges levied by the Credit Card company to the Union.

Failure to pay your outstanding fees will lead to the termination of your membership.

If you need to update your credit card details, this can be done at any time via My E tū online.

Disclosure when Paying by Credit Card

All credit card details will be securely stored with Stripe. The details may be used in the future by you to save time, or by us, if you authorise us to take payments from a stored card. Such payments may be regular subscriptions if selected or where you authorise us by email or in writing to take a payment.

Please read the following statement and ensure that you accept it before proceeding: “I authorise E Tū, the Union, to send instructions to the financial institution that issued my credit card to take payments from my account in accordance with the terms of my agreement with you.”

Resignation

Resignation from the union is governed by the Union Rules, which you agreed to abide by upon your application to join the union. The following sets out the practical information you may need in order to resign from your membership.
You have an obligation to resign your membership should you no longer wish to remain a member or where you are no longer eligible for membership. The union has no obligation to verify your continued intention to remain a member. Your continued payment of union fees will be taken as evidence of your intention to remain a member and your eligibility to do so. If you are paying your union fees by payroll deduction, it is your responsibility to notify your employer and to request that it cease its payroll deduction of your fees. The Union will not do so on your behalf.
You must notify the Union as soon as you are no longer eligible to remain a member. This will occur where you are no longer employed in an industry or occupation covered by the union and are not looking for a job in one of the union’s areas of coverage. If you are unsure whether we continue to be the right union for you upon a job change, please contact our Membership Team: [email protected] or [email protected]; or call 0800 186 466.

If at any time you wish to resign from the Union, including where you are eligible to remain a member or where you have left the union’s areas of coverage, you must do so in writing. The Union will accept resignations via email: [email protected] or post: 646 Great South Road, Ellerslie 1051, Auckland.

In the case of any legal claims being pursued on the member’s behalf by the Union, the member shall be liable for the ongoing payment of fees until these claims have been resolved.

Your resignation will be processed as soon as practicable. You will receive an acknowledgement of your request to resign. Please take into account that it can take up to 14 business days for fees to be stopped. The union may seek to contact you to discuss your resignation. Final confirmation of your resignation will be sent two weeks following the acknowledgement.

You may retract your resignation request prior to receipt of the final confirmation correspondence.

To do so, please contact our Membership Team: [email protected]; or call E tū Support 0800 186 466.

You are liable for all membership subscriptions and levies owing to the union up to the date the resignation is processed.

Once your resignation has been processed, you can no longer request support or assistance from the Union, nor can you participate in the affairs of the union. If you seek to re-join the union, the union may exercise its discretion and decline to assist you with any workplace or other issue which occurred in a period of non-membership. A break in your membership may also impact your right to nominate for a position or an office of the union.

Refunds

Any person who having paid their Union fee in advance ceases to be a member of the Union before the end of the period for which they have paid a Union fee shall be entitled to a refund of that part if their Union fee that relates to the period after which they ceased to be a member.

Refunds can also be made for overpayment of union fees. Any amount less than $10 is non-refundable.

Refunds for more than 12 months will only be made in exceptional circumstances and only with the specific authority of the National Secretary.

Applications for such refund must be in writing.

The decision of the National secretary can be appealed to the National Executive, whose decision on such matters shall be full and final.

Privacy

The Union will keep your original Membership Application in a secure and cloud-based environment. The Union is bound by the Privacy Act 2020, and any information, such as bank details and credit card details that you supply, will be treated as confidential and disclosed only in accordance with this Terms, the Union’s  Privacy Policy [https://etu.nz/privacy-policy/], or otherwise with your consent or as required by law.