Terms of Use & Privacy Policy

Terms of Use

By using E tū websites, My Etū, Delegates Site and the E tū Electronic Membership Card App – E tū Union Toolbox, or by downloading and or using any website digital portals that we own and operate, you confirm that you agree to these website and other portals’ Terms of Use and to the E tū Privacy Policy.  If you do not agree, do not use our website and do not download and use any of our digital portals. 

We use our reasonable efforts to include accurate and up-to-date information on our web pages. Information is for guidance only and is not intended to form any part of a contract and can be subject to change without notice. We shall not be liable for any direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.        
The information on these web pages has been prepared with reasonable care and is believed by us to be legal, honest, decent and truthful as of the date of its preparation.        
You agree that the material downloaded or otherwise accessed using our web pages is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if we have been advised of the possibility of any such damage.

We do not accept any liability in connection with any third-party websites which may be linked or accessible through our own website and we do not endorse or approve the contents of any such site.      

In relation to a dispute arising out of this website you the user, and we, agree to submit exclusively to the jurisdiction of the courts of New Zealand.      

Except where expressly stated to the contrary, the text and graphics in the information contained in this website is the copyright of E tū. You may download or print out individual selections of these web pages only if explicitly used for your own personal information and not to be publicly reproduced. Permanent copying or storage of whole or part of this website, or the information contained in it, or reproduction or incorporation of any part of it in any other work or publication, whether on paper or electronic media, or any other form, is expressly prohibited.      

The entire contents of these web pages remain our property and is copyright with all rights reserved.     

Privacy Policy

E tū Incorporated and its subsidiaries, respects the privacy and confidentiality of members, potential members and our website visitors and is committed to protecting the members personal information. This policy sets out how E tū will treat members personal information.

For the purposes of applicable data protection laws, E tū is the “Data Controller” of your personal data; our Head Office address is: 7 McGregor Street, Rongotai 6022.

This Privacy Policy applies to all personal information collected by us, or submitted to us, whether offline or online, including personal information collected or submitted through our websites and any mobile sites, applications, widgets and other mobile interactive features, through our official social media pages that we control as well as through HTML-formatted email messages that we send to you.

Reference to personal data may include any information which directly or indirectly identifies you. This may include: your name, address, contact details, date of birth, payroll number, IRD number, Insurance number and bank details. The personal data you supply to us will be held in electronic and/or manual format. 

The processing of personal data by E tū will be in line with the Privacy Act 1993. This policy reflects our duties to use information fairly, keep it secure, make sure it is accurate and keep it up to date.

By visiting our Websites, My Etū, Delegates Site and using our electronic membership card app, the E tū Union Toolbox and otherwise providing personal information to us, our members, users, visitors are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use the Websites or submit any personal information to us.

The Privacy Policy may change from time to time, so please check back periodically. It was last updated in December 2019.

How E tū uses personal data of our members 

General information about E tū’s use of members data

All information that E tū holds concerning a member as an individual (personal data) will be held and processed in accordance with the provisions of the Privacy Act 1993.

We collect and hold the following personal information of our members:

  1. Contact details, such as home address, employer address, telephone numbers and email address
  2. Personal details, such as date of birth, gender, occupation, race, ethnic origin and interests
  3. Bank account numbers, credit card numbers

We collect and may process members’ personal data for the following purposes: 

  1. the administration and management of your membership records
  2. to provide you with information and updates about E tū’s activities, campaigns, benefits and services
  3. to notify members of changes to our services and benefits 
  4. to determine eligibility for and administer benefits
  5. to conduct elections and ballots
  6. to assess suitability for election to a committee, council or other body of E tū
  7. to administer all meetings (as well as meetings of any committee, delegates forum or conference within the union to which you may be elected or a delegate) 
  8. to provide you with support, assistance, advice and/or representation in an individual or collective case
  9. to process your membership subscription payments
  10. to communicate information about training opportunities
  11. programmes to recruit new members to E tū
  12. gathering members’ views on issues of concern to them and E tū
  13. for equality monitoring when provided by you. The provision of equality monitoring information is not compulsory but providing this will allow E tū to accurately monitor our membership diversity and to take appropriate action to ensure that women and migrant workers are fully represented within the union   
  14. to comply with legal requirements 
  15. for promotional and marketing purposes, including communicating information about our products and services
  16. for other trade union related purposes, objects or activities, including those set in E tū’s Union Rules

E tū will keep members’ personal data confidential and will take appropriate measures to protect it against loss, theft or misuse and to safeguard members privacy. By joining E tū, a member should understand that we may use some or all personal data members have provided for the above purposes. The primary basis upon which E tū process members’ personal data is it is necessary for the legitimate interests of a trade union. E tū’s legitimate interests are broadly defined in the E tū’s Union Rules.

Certain processing is also carried out because it is necessary to comply with the law, including the requirement that trade unions keep an accurate register of members’ names and addresses. Therefore, if you wish to be a member, you must provide this information to us. 

E tū may contact you at your home address, by telephone, SMS or email. You can change how we communicate with you at any time by visiting the My Etū, and Delegates Site on E tū website: www.etu.nz, member login or using our E tū Union Tooolbox and by contacting E tū Support to do this for you ( E tū Support phone number: 0800 186 466). 

Sharing of information 
E tū may disclose information about you to E tū’s officers, staff, workplace representatives or third parties, insofar as reasonably necessary for the purposes as set out in this privacy policy.  E tū will not disclose any of your personally identifiable information to any third party unless they are processing data on the union’s behalf, we have your consent, to establish, exercise or defend a legal claim and/or we are required to do so by law. 

Third party contractors
E tū shares some member information with carefully selected third party contractors, who carry out trade union related data processing activities on E tū’s behalf, including:

  • Ballot and election administration, as required by law
  • Maintaining and updating membership information
  • IT systems support
  • Print and/or processing of authorised postal and/or electronic communications from E tū regarding the union’s objects, services, benefits, campaigns, policies or other matters relating to your membership of E tū, or as required by law
  • Email/web platforms and surveys
  • Operating the E tū Support

We have contractual, technical, organisational and security measures in place to protect members’ data. 

E tū will normally also share necessary personal data with either your bank or employer, depending on the method by which you chose to pay your membership subscriptions, in order to process your subscription payments according to the payment method you consented to. This applies to your bank if you pay by direct debit or your employer if you pay by check-off. You can change your subscription payment method at any time by contacting E tū’s Membership Department. 

Where members join the Labour Party as affiliated trade union members and consent to this, we will share necessary data with the Labour Party in order to verify your trade union membership. 

How E tū may use members information as a visitor to the website or as a potential member 

Personal data submitted on this website will only be used for the purposes (or closely related purposes) that it was collected. 

We may use your personal information to:

  • administer the E tū’s website, My Etū, Delegates Site and the E tū Union Toolbox as an electronic membership card app;
  • improve your browsing experience by personalising the website;
  • enable your use of the services available on the website;
  • send you email notifications which you have specifically requested;
  • deal with enquiries and complaints made by or about you relating to the website;
  • for the purpose of direct marketing if you have requested information on a particular product or service.

In the event that you are a potential member applying for membership we will in addition process your data for the purpose of progressing your application for membership.

Any personal data provided by you on any social media or other external website or service (including any that you link to from this website) will be subject to and governed by the privacy notice and policies of the organisation that operates the relevant platform/website.  

Privacy and cookies 
We will collect your personal data that you give to us for the purposes (or closely related purposes) for which you give it to us. Some information is gathered when you join or sign up to receive email updates. The Website generates persistent session cookies for the purpose of monitoring Website usage. The cookies do not collect personal information. A cookie is a piece of information that is stored on your computer’s hard drive. It is normally sent by a web server to you and enables the server to collect information back from your site visit.  You can disable them or clear them out of the web browser you are using to view this Website without affecting your ability to use the Website.

Statistical information and Cookies 
We use social networking services such as Facebook, Twitter and YouTube to communicate with the public about our work. When you communicate with E tū using these services, the social networking service may collect your personal information for its own purposes. The Social networking services have their own privacy statements which are independent of ours. These services do not have any access to the personal information we hold on our systems.

We may collect statistical information about your visit to help us improve the Website. We use Google Analytics for tracking usage of our Website. This information is aggregated and non-personally identifying. It includes:

  • your IP addresses
  • the search terms you used
  • the pages you accessed on our Website and the links you clicked on
  • the date and time you visited the Website
  • the referring site (if any) through which you clicked through to this Website
  • your operating system
  • the type of web browser you use and
  • other incidental matters such as screen resolution and the language setting of your browser.

The statistical information referred to above will be viewable by Website administrators and certain other E tū staff. It may also be shared with other E tū stakeholders.


Storage and retention of data 
E tū will only retain your personal information for as long as is necessary for the purpose for which that personal information was collected and to the extent permitted by applicable laws. When E tū no longer needs to use personal information, E tū will remove it from its systems and records and/or take steps to anonymize it so you can no longer be identified from it.

We use third party providers to store our data. We store most of the personal information we collect and generate electronically on APT Rackspace cloud servers located in Australia.

Updating and Accessing your information 
You have the right to correct the personal data we hold on you or change how we process your data/contact you. You can do this by visiting the My Etū website www.etu.nz/member login, using the E tū Union Toolbox, our Electronic Membership Card App or by contacting the E tū Support to do this for you.  E tū Support may require proof of your identity before being able to provide you with any personal information.

You have the right to access the personal data we have kept on record about you. If you have any questions or concerns about this policy or would like to request access or deletion of your personal data, you can do this by contacting our Membership Department at [email protected] or by post at the following address:

Membership Department 
E tū Incorporated 
Private Bag 92645 Symonds Street 1150, Auckland

E tū is committed to your data protection and upholding your data rights. If you think we have not done so, please contact E tū’s Privacy Officer, Marina Kokanovic. Her email address is: [email protected]

If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner: 

Office of the Privacy Commissioner
PO Box 10-094
Wellington, New Zealand
Tel: +64 4 474 7590
Enquiries Line (from Auckland): 302 8655
Enquiries Line (from outside Auckland): 0800 803 909
Fax: +64 4 474 7595
Email: [email protected]

Amending this policy 
E tū reserves the right to modify this Privacy Policy at any time by publishing an updated version of this Policy on our Website and taking any further action as required by law, after which, your continued use of the Website or your provision of any further personal information will indicate your acknowledgement to the modified terms of this Policy. 

Terms and Conditions for Direct Debit, Credit Card and Payroll Deduction Payment Service Terms